Delivery Information





REGISTRATION




You can order from stanimirovgroup.com as a guest or as a registered user.

To register you must choose an unique username, password, specify a delivery address, name, surname,e-mail and telephone(s) for connection in which your data will be stored in our system. After successful registration and storage of your data in the system at every new order you will be able to change the delivery address and personal details and indicate your representative to accept the order - if necessary. In marking the box "I agree with Terms and Conditions", You make an electronic statement within the meaning of the Electronic Document and Electronic Signature, which acknowledge that you are familiar with and accept these conditions.




DATA PRIVACY




The personal data you provide to stanimirovgroup.com will be used exclusively in connection to service you as a customer - for processing and delivery of the order, making a connection with You and deliver information in the form of a newsletter (subscription for which you can cancel anytime). Stanimirovgroup.com You ensure that your personal data will not be disclosed to third parties or used for purposes other than the above.




ORDER




You can order from stanimirovgroup.com 24 hours a day, including weekends and public holidays. When finalizing your order you have the opportunity to view the products you have chosen and shipping information and contact You - and if necessary make adjustments. You will be notified by email receipt, confirmation and dispatch your order. Within the same day in which the order was made will receive a phone call from our operator to confirm your request. At any time you can check the status of Your order in Your profile stanimirovgroup.com.

Purchasing system reflects the availability of the items to the current moment of inspection, given the dynamics of the turnover is as certain items and accessories, published and appearing on the site as "available" at the time of inspection, to be exhausted in order and can not can be ordered and delivered. In all cases,stanimirovgroup.com confirms the possibility / impossibility of supplying applied in On-line system product.

Possible parameters (time / way ofdelivery, etc. like) of an order through the On-line system to be changed by stanimirovgroup.com undertakes to tell the User about the changes provided by the email and / ortelephone contact and / or by other appropriate means.



kg Zone 1 (price) Zone 2 (price) Zone 3 (price) Zone 4 (price)
2 kg 30 35 45 60
5 kg 35 45 70 100
10 kg 50 60 105 180
20 kg 75 100 190 320
30 kg 100 140 260 450




PRICE OF ORDER




The final amount payable is the sum of all individual products that you ordered, plus shipping costs.




PROBLEMS WHEN PERFORMING THE ORDER




Possible problems in the implementation of the contract:

1.      One or more of the ordered items is not a person; in such circumstances stanimirovgroup.comrepresentative will contact you in the shortest possible time;

2.      The address for delivery / payment is incomplete or incorrect;

3.      Wrong telephone contact with the customer;

In case of problems in delivery because of stanimirovgroup.com, we are responsible for all additional costs incurred. Customer cover additional costs in the event that he is responsiblefor their occurrence.




REFUSAL ORDER




According to Article 55 of the Lawon Consumer Protection, the consumer has the right to return products purchased by him within 14 days of receipt. For this purpose, the object of the transaction must be in original packaging, without traces of use or violation of presentation of the goods.




DISPUTES AND COMPLAINTS




For any questions not covered in these Terms and Conditions and further inquiries can contact our staff at the email / telephone number.




GUARANTEE 




The user has the right, without compensation or penalty and without giving any reason to withdraw from the concluded in relation to a specific request from a distance contract within 14 days from the date of conclusion of the contract or the date of receipt of goods under conditions Article 55 of the Law on Consumer Protection.

Stanimirovgroup.com must be informed of the decision to refuse e-mail to: scorksales@gmail.com.

According to the law on consumer protection we are obliged to provide you with Annex №: 6 to article 47, paragraph 1, point 8 and article52 paragraph 2 and 4 - Standard form for exercising the right of withdrawal.

Please be advised that we do not require filling in this form.

Application №: 6 to article 47, paragraph 1, item 8 and article 52 paragraph 2 and 4 – Standard form for exercising the right of withdrawal:

(complete and return this form only if you wish to cancel of the contract)

Ø  To (name of the trader's geographical address and, where applicable, his fax number and e-mail address will be filled by the merchant);

Ø  I here by notify / inform * that refuse / * withdraw from my / our * contract of sale of the following goods * / for the provision of the following service *;

Ø  Ordered on* / received on *;

Ø  User name /s;

Ø  Аddress ofthe user / s;

Ø  Signature of the user / s (only if this form is on paper);

Ø  Date

 

 

FAQ:

How long does it take to produce my product?

If you order a standard size product, we keep it in stock and we take maximum up to 2 working days to assemble and pack your order. In case of custom orders the production may vary between 5 to 20 days, depending on the quantities of your order.


How long does it take to deliver the product ?



- Shipping time depends on the address of you order, the method of shipping (normal or express) and also on the courier options you choose (courier company or normal post). The period should vary from 3 to 10 days.




Where will my order be sent from ?



- Your order will be sent from our installations in Portugal (Stanimirov Cork) or also from any other of our representatives.




What if my order is later than expected ?



- In this case, the best first step is to contact your local post office. If you feel your order is taking much longer than it should, please don’t hesitate in contacting us.